Frequently Asked Questions

Send money online
How do I send money online in Japan? How do I complete my online profile? How do I verify my identity? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents? How can I find a Western Union® agent location in Japan? View all questions →
Receive money
What do I need to pick up money in Japan? How do I know if my money transfer has been received? How does a Western Union agent pay out money transfer? View all questions →
Consumer protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union emailed me. What should I do? What is a Test Question? When is it used? View all questions →
Registration
How do I register online using the Western Union app or wu.com in Japan? How much does it cost to register a profile for Western Union’s online services? Who can register and send money online? View all questions →
Agent locations
What are Western Union agent locations? How can I find a nearby Western Union agent location? How do I send money from a Western Union agent location? View all questions →
Covid-19
Is Western Union open for business? I cannot pick up my money transfer because no agent locations are open due to COVID-19. If I can’t pick up my money transfer, what will happen to my money? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration and profile settings
How do I create my profile with Western Union if I am an existing DSK user? How much does it cost to register a profile for Western Union’s online services? What do I do if I want to change my login email and password? View all questions →
Western union agent locations
How can I find a nearby Western Union agent location? How much money can I send from a Western Union agent location? How do I send money from a Western Union agent location? View all questions →
Identity verification
Why do I need to verify my identity when sending money online? How can I verify my identity? View all questions →
Help with current and past transfers
Will I be notified if my transfer is delayed? When I send a money transfer, will my receiver get a notification? View all questions →