Frequently Asked Questions

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online. 

Important: You must verify your identity after completing your profile and before you start your first transaction.

1. Log into your profile.
2. Take a picture(s) of your ID.        
3. Submit a selfie in real-time.                                    

Accepted ID types:

1. 1. For Japanese residents:
      1. My number card or
      2. Japanese passport or driving license plus My number card or Juminhyo with My number or Notification card (issued within the last 6 months)
   2. Non-Japanese residents:
      1. Residence card plus My number card or Juminhyo with My number or Notification card (issued within the last 6 months).

The verification process can take up to 3 hours after we receive the required information. We’ll let you know when it’s completed.

For questions, contact Customer Care. You can also send an email to JapanEnglish.customer@westernunion.com for support in English, or to Japan.Customer@westernunion.com for support in Japanese.