Frequently Asked Questions

For cash pickups you can visit any Western Union agent location. You will need to provide the following information:

• Name
• Address
• Amount expected
• Sender’s name
• City and country the money is sent from
• Your tracking number (MTCN)
• You will need to present a valid government-issued photo ID such as passport, driving license, My Number card, or Residence Card when you pick up the money.

Acceptable IDs are subject to the banking laws and regulations of Japan.

You can track your money transfer online. All you need is the sender’s name and the tracking number (MTCN – Money Transfer Control Number) printed on the receipt. We will also update you on the latest status of your money transfer.

If you have any questions, contact Customer Care at 0120-961-623 (toll-free from Japan) or +81-3-6868-0758 if calling from overseas or chat with us.

Money transfers that are sent for a cash pickup are generally given in cash. Senders may also choose to send money directly to a receiver’s bank account or mobile wallet (eWallet) in selected countries.

Other restrictions may apply. To get more information about restrictions, contact a Western Union agent or Customer Care at 0120-961-623 (toll-free from Japan) or +81-3-6868-0758 if calling from overseas or chat with us.

All fees are paid by the sender. The receiver pays no transfer fees.

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province.