Sometimes local government regulations require us to verify your identity before an online or in-store money transfer. To do so, you’ll need to provide additional information.
All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.
Note: You must be at least 18 years old to send or receive money with Western Union.
We might ask you for additional details to verify your identity when sending money online.
No, you only have to mention the type of document you plan to provide at the agent location.
Yes, you can upload your documents later. If you’ve started a transfer online, it will be saved automatically for 10 hours before it gets canceled. You can upload your documents any time within this period.
To upload your documents, please follow these steps:
Note: You can only upload your documents in JPG, JPEG, PNG, and PDF formats. The file size should be between 10 KB and 10 MB.
For identity verification, you can provide any of the following:
In some cases, we might ask you to provide a proof of address.
We might ask you again for a proof of identity when sending money online. For quicker verification, please upload the same document that you had used at the agent location.
No, if we’ve verified your identity once, you don’t have to submit your documents again. However, we might ask you to validate your email address, mobile number, or identity proof in some cases.
We usually verify your documents within a couple of hours, but it can sometimes take longer. We might reach out to you in case we need additional information.