Contact Information

We’re happy to answer any questions you may have

Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.

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Get in touch with our Customer Care representative for assistance

Chat with us
Give us a call

Get in touch with our Customer Care representative for assistance
1-800-235-0000

For customers residing outside Canada, please select your country’s website from the menu at the bottom of the page and call the local number on the Contact us page.

Give us a call
Find a location

Find contacts of a Western Union agent location for retail-related enquiries.

Find a location

Frequently asked questions

How can I contact Customer Care?

Get in touch with our Customer Care representative for assistance
1-800-235-0000

For customers residing outside Canada, please select your country’s website from the menu at the bottom of the page and call the local number on the Contact us page.

How do I report an issue on the website or the app?

If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, capture a screenshot of the error.

You can then send the information to Customer Care. Please also include:

  • If you’re a registered user, your name (as in your profile).
  • If you’re not a registered user, your full name (as on your government-issued ID).
  • Your email address.
  • Your phone number.
  • The error code and screenshot.
  • A brief description of the problem.
How do I find a Western Union agent location?

You can find a nearby agent location online. After you do so, simply select Directions.

Contact us by mail

Customer Care
Western Union Financial Services Canada Inc.
5455 De Gaspe Ave, Suite 710
Montreal, Canada, QC H2T 3B3

In case of fraud
If you think you have been a victim of fraud, please contact us at 1-800-448-1492.