Frequently Asked Questions

Yes, you can choose any of your past money transfers from the History page and send again. Do note that the transfer fee and exchange rate may differ when you repeat an old transfer.

If you’ve sent a money transfer, you can check the status any time on our website or the Western Union app.

Follow these steps to check the status:

1. Log into your profile.
2. Select Track a transfer and enter your tracking number (MTCN). 
3. If you’re logged into our app, you can check the status on the History page.

Your receiver can also check the transfer status if they have the MTCN.

Important: Please make sure you’re sharing the MTCN only with your receiver and nobody else.

When your money transfer has been picked up by the receiver or deposited into an account, we will contact you in the following ways:

• Email: If you’ve sent money using our website or the Western Union app, you will receive a pickup notification via email.
• SMS: If you’ve sent money at one of our agent locations and have selected SMS notifications, we will send you a pickup notification via SMS message to the phone number you provided.

Note: If you have provided a landline number, please add your mobile phone number to your profile so we can send you an SMS.

If your money transfer is delayed, we’ll contact you using the information you’ve provided during your transfer.

If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, capture a screenshot of the error.

You can then send the information to Customer Care. Please also include:

• If you’re a registered user, your name (as in your profile).
• If you’re not a registered user, your full name (as on your government-issued ID).
• Your email address.
• Your phone number.
• The error code and screenshot.
• A brief description of the problem.

For bank transfers, see the estimated date provided on your money transfer receipt. 

• If you’ve sent money in person, you can see this date on your paper receipt. 
• If you’ve sent money from our website or the Western Union app, you can find the date in your confirmation email. 
• If the money transfer was sent at a retail location and the sender opted to receive SMS messages, the sender will receive an SMS message when the money transfer is sent to the bank.

On the estimated delivery date, the receiver can check with their bank if they have received the money. 

Western Union doesn’t send notifications to receivers. Senders can share their tracking number (MTCN) with the receiver to check the status of a money transfer using the MTCN.

The sender should inform the receiver about the pickup process, including identity verification.

Note: Please do not share the tracking number with anybody other than your receiver.

1. Log in to our website or go to our app.
2. Go to the Menu and select My receivers.
3. Choose a receiver to see their payout details.
4. Select Edit or Add to update the payout method.

1. Log in to westernunion.com.
2. Go to the Menu and select History.
3. Choose a transfer and select Resend.
4. On the Edit and Resend page, make changes to your transfer details.
5. Select Continue to resend the money.

1. Visit our app.
2. Go to More and select History.
3. Choose a transfer and select Resend.
4. On the Edit and Resend page, make changes to your transfer.
5. Select Continue to resend the money.

Yes, you can access your last 90 days of transfer history if you are already registered with Western Union. Your transfer history will include both your online and agent location transfers. To access it, please do the following:

1. Log in to westernunion.com or go to our app.
2. Go to Menu and select History.

You can also filter your transfer history by period, transfer status, and receivers.

If your transfer hasn’t been picked up or deposited, you can cancel it and get a refund¹. To check your transfer status, go to Track a transfer.

For help on how to cancel, select how you initiated your transfer and then do the following:

Online through our website or app

1. Log in to westernunion.com or go to our app to see your recent transfers.
2. Choose a transfer to cancel and then select Show details.
3. If your transfer is eligible for cancelation, you’ll see Cancel transfer.
4. Select the link and follow the instructions to cancel.
5. After your cancelation is processed, we’ll refund¹ you the money.
6. If you don’t see Cancel transfer and your transfer hasn’t been picked up or deposited, contact Customer Care for help.

In person at an agent location

Visit the same agent location where you started your transfer or any of its branch with the following:

• Your government-issued ID
• The tracking number (MTCN)

Or

Contact Customer Care to cancel your transfer.

After your cancelation is processed, we’ll refund¹ you the money within 7 business days.

Note: If your money has already been picked up or deposited, you’ll need to contact Customer Care to check if your transfer can be canceled.

1. Log in to our website.
2. Go to the Menu and select Resend.
3. Choose a receiver you’d like to resend the money to.
4. Select Continue.

1. Go to our app.
2. Select Resend from your home screen.
3. Choose a receiver you’d like to resend the money to.
4. Select Continue.