Frequently Asked Questions

Refer a Friend is a referral program to earn rewards for up to 20 friends you invite to send money with Western Union, and when they complete an online domestic or international transaction on the web or the app. To participate in it, you must:

• Share the referral link with your friend (“Referee”) through social media or email.
• Referee should create a profile on westernunion.com (U.S. site) or the Western Union app^® (U.S. app) and accept the Terms and Conditions.
• Referee must complete an online International or Domestic Western Union^® Online Money Transfer on westernunion.com (U.S. site) or the Western Union^® app (U.S. app) with a minimum send amount of USD 100 sent from the U.S. within 30 days of creating their account during the promotion period.

To be eligible for the Refer a Friend program, you must:

• Share your referral link provided through westernunion.com or the Western Union® app to your friends and make sure they complete all the required steps.
• Make sure your friend does not already have a profile on wu.com or the Western Union^® app.

You can send the referral link as many friends as you want – who are 18 years of age or older, but you will only receive a reward for the first 20 friends that complete all the requirements.

You will receive the Amazon.com e-gift code via email.

The processing of the Amazon.com e-gift code can take up to 15 business days after all the requirements are completed.

The redemption of the Reward is governed by Amazon’s terms and conditions. See www.amazon.com/gc-legal for more information.

You can use your Amazon.com e-gift code to purchase your favourite products at Amazon.com. Restrictions apply, see www.amazon.com/gc-legal for more information.

Western Union will provide you with a referral link which you can share with your friends via email or social media.

No, you cannot redeem your rewards for cash or transfer it to someone else. It also cannot be bartered or sold.

The first step would be to confirm the below information:

• Your friend has used your referral link.
• All the requirements are completed.
• It’s been at least 15 business days since all the requirements were completed.
• Check your email account to confirm you haven’t received the e-gift code. Make sure that you check the junk/spam folder.

If you verified all the above and still haven’t received your reward, please contact us at 1-800-325-6000 or at our Customer Care Center.