Frequently Asked Questions

To register online, follow these steps:

1. Select Join now.
2. Enter a valid email address and a password.

To start a money transfer, you need to complete your profile and identity verification.

For questions, call Customer Care at 0120-961-623 (toll-free from Japan) or +81-3-6868-0758 if calling from overseas.

Registration is free of charge.

Anyone who meets the following conditions can use our online services:

• Must have a valid Individual My Number card (with photo), as well a Residence Card if you’re a resident foreigner
• Must be at least 18 years old
• Must accept the Terms and Conditions of using our service
• Must have a valid email address
• Must have a valid phone number
• Must have a bank account in Japan

Registration with a valid identification document and an email address is possible only once.

You can change or update your Western Union profile information from the “Profile overview” tab after you log in on the Western Union app or www.westernunion.com.

After your identity is verified, you cannot change your first name, last name, date of birth, and nationality. If you’d like to change information after your identity is verified, contact Customer Care at 0120-961-623 (toll-free from Japan) or +81-3-6868-0758 if calling from overseas or chat with us.

Your User ID is your email address.

If you forgot your password, you can click on “Forgot password” option and a new password will be sent to your email.

If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes. You can contact Customer Care at 0120-961-623 (toll-free from Japan) or +81-3-6868-0758 if calling from overseas or chat with us.

You can change your password on the “Profile overview” page after you log in. Select “Edit profile” from the menu on the right to change your password.

For online registration, you can use only one email address. After you verify your email, it cannot be changed.

Please contact our Westernunion.com Customer Care at 0120-961-623 (toll-free from Japan) or +81-3-6868-0758 if calling from overseas or chat with us.

• From 1st April 2024, we have transitioned our Familymart service to a new and improved service platform using Western Union Online.

Your profile in Familymart has been updated so that you can use the Western Union service with your web browser or by downloading the mobile app.

To confirm your profile with Western Union, please visit the link below and provide some information for verification”