Frequently Asked Questions

There are two ways to add a new receiver.

This automatically saves the receiver information to your profile.

1. Click Send money.

2. Choose receiving country.

3. Enter amount and currency. 

4. Enter receiver’s information. You may also select from your saved receiver’s list or from your phone contacts:

5. Tap Next.

The receiver information will be saved to your profile.

1. From Homepage, go to Profile.

2. Go to Contacts.

3. Select Create new contact.

4. Choose Person or Biller.

5. Fill out the receiver page:

6. Save the changes.

Click Forgot password from WU.com Log In page.

Click Forgot Password and enter your registered email address.

We’ll send you a link, directing you to answer one of the three security questions you set up when creating the account.

If your profile is locked due to several incorrect log in attempts or incorrect answers to security questions, please call Customer Care at 1 877 989 3268.

1. Go to WU.com.

2. On the top right, click Sign up. If you are on a mobile device, click Menu, then Sign up.

3. Type the required information and select Complete.

A verification email is sent to the email address you provided. The link is available for 3 days. We recommend verifying your profile right away.

4. Check your email. 

5. Click Complete registration to return to WU.com.

6. Log on to your profile to complete registration.

1. Tap Log in.

2. Tap Register.

3. Type the required profile information and select Next.

4. Type the required personal information and tap Finish.

5. Type the Security code and tap Next.

6. Check your email and type the PIN to complete registration.  

 

1. Go to WU.com.

2. In the center of the page, click Log in.

3. Type username and password. You will be taken to the verification page. 

4. Select Resend verification email.

5. Check your email and click Complete registration to be taken back to WU.com.  

 

 

1. Tap Log in.

2. Type username and password. You will be taken to the verification page. 

3. Tap Resend email. 

4. Check your email and type the PIN to complete registration. 

 

Note: Your profile must be verified prior to sending money transfers online.

 

1. On WU.com, log on to your WU profile. 

2. At the top of the web page, click your name.

3. Click the pencil icon to the right of your address.

4. Make your changes and click Save.

1. Log on to your WU profile. 

2. Tap Profile.

3. Tap Edit.

4. Make your changes and tap Save.

Yes, your Western Union profile is valid for both WU.com and the mobile app.

1. On WU.com, log on to your WU profile.

2. Select your name in the top right corner.

3. To the right of your email address, select the pencil icon.

4. Make your changes, click Save, and confirm the changes.

A verification email is sent to the email address you provided. It contains a PIN that is available for 72 hours. We recommend proceeding with the next steps right away.

5. Check your email.

6. Enter the PIN you receive in your email on the Enter your PIN page and click Continue to complete the change.

1. Go to WU.com

2. In the center of the page, click Log in. 

3. Type your email and password.

4. Click the Continue button.

1. On WU.com, log on to your WU profile. 

2. Click the Menu icon and select Settings from the dropdown.

3. Scroll to the bottom.

4. In the Information sharing section, select the check box.

5. Select Save changes.

If you don’t remember the email address you registered with, please contact Customer Care.

To delete your profile, contact Customer Care at 1-877-989-3268 or send us an email from the email address you registered with. 

When sending an email, please include: 

• Your name as it appears on your profile

• Registered phone number

• Your My WU number, if applicable

• The reason you would like to delete your WU profile

We may contact you by phone or email to ask for additional information before completing your request.

1. Go to WU.com.

2. In the center of the page, select Log in. 

3. Click Forgot password?

4. Type your email address and select Send email.

5. Check your email. Select Reset my password to be taken back to WU.com.

6. Select and answer a security question and click Continue.

7. Type a new password and click Reset password.

Mobile app

1. Tap Log in.

2. Tap Forgot your password?

3. Type your email address and select Next.

4. Check your email. Select Reset my password to be taken back to the mobile app.

5. Select and answer a security question and select Next.

6. Type a new password and select Reset and log in.

Note: If you do not remember your registered email address, please contact Customer Care. 

1. On WU.com, log on to your WU profile. 

2. At the top of the web page, click your name.

3. Click the pencil icon to the right of your phone number.

4. Make your changes and click Save.

1. Log on to your WU profile. 

2. Tap Profile.

3. Tap Edit.

4. Make your changes and tap Save.

When sending money on WU.com, you will be able to add, edit, or delete the funds source. 

To add a credit card*/debit card/bank account:

1. Log on to your WU profile. 

2. Tap Profile.

3. Select Payment.

4. Select Credit/debit cards or Bank accounts.

5. Select Add.

6. Type the required information.

7. For Credit/Debit cards, select Save and for Bank accounts, select Next. 

To delete a credit card*/debit card/bank account:

1. Log on to your WU profile. 

2. Tap Profile.

3. Tap Payment.

4. Tap Credit/debit cards or Bank accounts.

     a) Credit/debit cards:

          i. Select the credit/debit card you want to delete.

          ii. Tap Edit.

          iii. Tap the “x” next to the credit card number.

          iv. A confirmation pops up to delete the card, tap Delete.

      b) Bank accounts:

          i. Select the bank account you want to delete.

          ii. Tap Edit.

          iii. Tap Delete account.

          iv. A confirmation pops up, tap Delete.

* Card issuer cash advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.

If you see an error while using  WU.com or our mobile app, please take note of the error code and, if possible, capture a screenshot of the error.

You can then send the information to Customer Care via email. Please also include:

1. On WU.com, log on to your WU profile.

2. At the top of the web page, click your name.

3. Click the pencil icon to the right of your address.

4. Make your changes and click Save.

1. Log on to your WU profile.

2. Tap Profile.

3. Tap Edit.

4. Make your changes and tap Save.