Frequently Asked Questions

Send money online

Can I change the name on a money transfer?

Can I send a money transfer online with Western Union in Australia?

What do I need to send a money transfer online in Australia?

How much money can I send online?

How long will it take before the receiver can collect the money after I send it?

How do I pay for an online money transfer?

What is POLi and how does it work?

Will I be charged a cash advance fee when using this service?

What are Verified by Visa® and MasterCard SecureCode®?

Why was my card debited even though I wasn’t able to complete an online money transfer?

Can I cancel my online money transfer?

Can I get a refund if I cancel my online money transfer?

How many Alipay wallet transfers can I make in a month?