Frequently Asked Questions

Covid19

Is Western Union open for business?

I cannot pick up my money transfer because no agent locations are open due to COVID-19

If I can’t pick up my money transfer, what will happen to my money?

Can I authorize someone to pick up money for me if I can’t leave my home?

What can I do to protect myself from fraud?

Is it true that paper money can spread coronavirus?

What is Western Union doing to support customers during this time?